Responsible Gaming at gtb99 — Play Safe, Stay in Control

At gtb99, we believe that online gaming — whether it is cricket betting, live casino, slots or crash games — should be a source of fun and excitement, never a source of financial stress or personal hardship. The vast majority of our players enjoy gtb99 as a leisure activity and manage their gaming responsibly without any difficulty. However, we also know that for a small number of people, gambling can become a problem, and we take that possibility very seriously.

This page explains the tools, policies and resources that gtb99 provides to support responsible gaming in Bangladesh. We encourage every player to read this page carefully and to make use of the controls available to them. If you are ever concerned that gambling is affecting your life or the life of someone close to you, please do not hesitate to reach out to our support team at [email protected] — we are here to help, 24 hours a day, 7 days a week.

gtb99 enforces a strict minimum age of 21 for all players. During registration, we collect date of birth information and we reserve the right to request supporting identity documents at any time. Any account found to belong to a person under the age of 21 will be immediately closed and any funds held in that account will be handled in accordance with applicable law and our Terms and Conditions.

We strongly encourage parents and guardians to use parental control software on any device that may be accessed by children or young people. If you believe a minor has opened an account with gtb99, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Responsible gaming starts with good habits. The following practical tips will help you keep gaming enjoyable and within safe boundaries:

• Set a strict gaming budget before every session and treat it as a fixed entertainment expense — never exceed it, and never attempt to recover losses by playing beyond your budget.
• Use the deposit limit feature in your account settings to enforce your budget automatically — this removes the temptation to make impulsive top-ups during a session.
• Only gamble with money you can genuinely afford to lose. Never use funds set aside for rent, food, bills, education or family obligations.
• Enable session time reminders so that the Platform alerts you when you have been playing for a set period. Regular breaks improve decision-making and reduce the risk of impulsive betting.
• Never gamble when you are feeling stressed, anxious, depressed or under the influence of alcohol. Emotional states significantly impair judgment and increase the likelihood of poor decisions.
• Balance gaming with other activities, hobbies and social commitments. Gaming should be one of many leisure activities, not your primary source of entertainment or social interaction.

Remember: there is no guaranteed strategy for winning at online casino or sports betting. Every game outcome is determined by a certified Random Number Generator (RNG) and the house edge always exists. Play for fun, set your limits, and stay in control.

Self-exclusion is a formal agreement between you and gtb99 in which we restrict access to your account for a defined period. It is a powerful tool for anyone who feels that they need a longer break from gaming. Here is how the process works:

• Log in to your gtb99 account and go to Account Settings › Responsible Gaming › Self-Exclusion, OR contact our support team at [email protected] and request self-exclusion directly.
• Select your exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Permanent exclusion cannot be reversed.
• Once confirmed, your account is locked immediately. You will not be able to log in, deposit, place bets or access any gaming content during the exclusion period.
• Any balance remaining in your account at the time of exclusion will be held securely. You may request a withdrawal of eligible funds by contacting [email protected], subject to verification and our Terms and Conditions.

For exclusion periods shorter than permanent, reinstatement is not automatic. You must submit a formal request at least 24 hours before the exclusion period ends, and our team will conduct a brief welfare review before restoring access. This mandatory review exists to protect you from returning to gaming impulsively.

gtb99 is committed to being a responsible gaming operator. We invest continuously in the tools, training and processes that support player welfare. Every member of our customer support team receives training in recognising the signs of problem gambling and in handling sensitive welfare conversations with compassion and professionalism.

We conduct regular reviews of our responsible gaming features and actively seek feedback from players, welfare organisations and industry best-practice guidelines to ensure that our tools remain effective and accessible. We also monitor account-level gaming patterns for indicators of potential harm and may proactively reach out to players showing signs of risk, even before they contact us.

We believe that a platform can only be truly great if its players feel safe, respected and cared for. That is the standard we hold ourselves to at gtb99, and it is a commitment we make to every player in Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar, and everywhere in between. Play smart, play safe, and always play within your means.